Every new person who reaches your organisation gets a real response within minutes, goes to the right human, and cannot be forgotten afterwards.
Someone reaches out. Then one of three things happens.
Nobody responds for two days, and they have moved on.
Someone responds, but nobody records it, so the follow-up never happens.
It goes to the wrong person, and the one who should have handled it never knows.
This is a template, not a menu. That is exactly what keeps it fast to install and predictable to run.
Every way a new person can reach you feeds one place — web form, phone, SMS, WhatsApp, Instagram and Facebook messages, QR codes for events and print, and manual entry for walk-ins.
An AI assistant makes contact within minutes, by call, text or message. It introduces your organisation and asks the two or three questions you need answered before a human gets involved. It works at 3am, on weekends, and during your busiest hour.
The response and the assignment follow your rules, not ours. Route by gender, language, location, service needed, urgency, or any combination. The person hears from someone appropriate, the first time.
Some answers need a human immediately — a safeguarding concern, a vulnerable person, an urgent case, a high-value enquiry. Those raise a flag and alert a named person straight away, instead of sitting in a queue.
Each new person is assigned to a specific staff member, volunteer or mentor, and that assignment is tracked. If nobody makes contact inside your agreed window, it escalates automatically to a supervisor.
Scheduled check-ins at the intervals you set — day 3, week 2, month 1, or whatever your process is. Automatic, logged, and stopped the moment a human takes over.
One email a week to whoever runs the place. How many new people came in, where from, how fast they were contacted, who is falling behind, and what needs attention. Written for a board or a committee, not for a technician.
What changes between organisations is the vocabulary, the routing rules and the questions asked. The system underneath is identical — which is why it installs in weeks instead of months.
| Organisation | The new person | What routing decides | What gets flagged |
|---|---|---|---|
| Faith & community | A new member, convert or enquirer | Gender, language, nearest branch | Safeguarding, vulnerability, urgent pastoral need |
| Schools & colleges | A prospective family | Year level, campus, language | Special needs, scholarship enquiry, urgent placement |
| Charities & not-for-profits | A beneficiary, donor or volunteer | Service needed, location, eligibility | Risk, crisis, major-donor enquiry |
| Clinics & allied health | A prospective patient | Practitioner, gender preference, urgency | Clinical red flags, urgent triage |
| Member associations | A prospective member | Membership category, chapter | Complaint, lapsed high-value member |
| Service businesses | A new lead | Service line, territory, job size | High-value job, complaint, urgent request |
If your organisation is not on this list, it will still fit. The seven parts do not change.
No proposals, no negotiation, no surprises. The price is the price.
Australian dollars, excluding GST. Calls and messages are charged at cost and billed monthly — typically $30 to $100 depending on volume, and we show you the usage before you commit. Pay annually and get two months free.
If your system is not live and working by the date we agree, we keep working for free until it is.
We do not offer a money-back guarantee, and we will tell you why: we do the work up front, so refunding it would mean paying to build your system. What we will do instead is stay.
One session. We map how a new person should be handled, who they go to, what gets flagged, and what your weekly report needs to show.
We build and configure it. You approve the scripts.
We run real cases through it with you watching, and fix what needs fixing.
One session with your team, recorded so new staff can watch it later. Then it is on.
We watch it closely and adjust.
The only thing that moves this date is how quickly you approve the scripts. That is why it is in the guarantee.
If you need something outside this, we will quote it separately — or tell you honestly that we are not the right people.
When someone becomes Muslim anywhere in Australia and iERA hears about it, they now get a warm phone call, a gift, a human appointment and weeks of gentle follow-up — automatically, in the right gender lane, in the right time zone, with safeguarding and compliance handled underneath.
Three automated weekly reports land in coordinators' inboxes: new Muslim support on Mondays, volunteers on Fridays, mentors on Sundays. The system went live on schedule, and other organisations have already approached iERA asking about it.
“I really appreciate all the effort you've been putting into this project. Alhamdulillah, we're already starting to see the fruits of it… having this system in place is making that possible at scale, and you've been a big part of making it happen.”
Syed Razi — iERA Australia
A 20-minute call to work out whether this is right for your organisation. If it is not, we will say so.
The AI business platform for Australian small business. Built and supported in Melbourne.